In accordance with the latest UK government guidelines, Unoccupied Direct colleagues are now working from home until further notice. Despite not being able to meet with you in person, we are very much open for business and you can reach all our teams by LiveChat, phone, email or social media as we continue our mission to deliver the best service possible for you and all of our clients. Thank you for your understanding and support as we do our bit to help mitigate the risks associated with COVID-19 in these extraordinary times. Take care and stay safe from all at Unoccupied Direct.

How to Make a Claim

We will deal with any claim quickly and efficiently, so that you have peace of mind that we are doing all we can to get the property back to its pre-loss condition.

We may need you to complete a claim form by telephone, online or by downloading a claim form to fill out manually and return to us.

We may need you to obtain quotations or estimates for any damage or items being claimed for.

For certain claims, we may need to arrange for an inspection of the premises to be undertaken by an independent loss adjuster. This would be at our expense and the loss adjuster will be there to assist you through each stage of the claims process.

Should a claim be in respect of theft or any malicious act, the incident will need to be reported to the police within 24 hours of your discovery, who will provide you with a crime reference number.

Further details can be found within your policy wording.

Make a Claim

If you need to make a claim, complete your form by either submitting it online, or by downloading it and sending it.

Please note: You will need your two separate estimates or quotations for any damage or items that form the claim at this stage.

Notify us of a claim by contacting us at:

Freephone UK:
Address:
4 Old Park Lane
London
W1K 1QW